We'd appreciate seeing greater transparency with their equipment and monitoring costs, instead of forcing prospective clients into a conversation with a representative first. They've got plenty of customers, a great range of options (especially with home automation features), and their costs don't seem to be high by comparison. When you look at the better-known names in wireless security, Brinks Home comes out on top. Then again, any company with 1,000,000+ clients is going to have some less-than-perfect moments - and in the wireless security industry, some of those come from shipping delays, individual installers, and other factors largely outside of Brinks Home's control. It's a positive that those BBB complaints get responses from Brinks Home representatives, but less so when customers say they got zero help until they filed there. However, it's hard to overlook the fact that 25% of the Brinks Home ratings we found were a dismal one star combine that with more than 1600 complaints registered with the BBB in the year leading up to this evaluation and you'll see that it's not all rosy here. We're glad that they have a good "A" rating and accreditation from the Better Business Bureau, and around 3000 five-star ratings from satisfied clients.
You'll see a range of sentiment from Brinks Home customers. At the time of our last review, they had a no-contract option known as Nest Secure the site still refers to that in a few places, but we didn't see it included anywhere as a choice now. That could vary (up or down), based on where you live and the authorized Brinks Home dealer in your area, as well as any promos that could be in place when you're shopping for your security system.īrinks Home doesn't come right out and tell you, but it's safe to assume you'll have a contract of at least three years with any of their packages and plans.
BRINKS SECURITY SYSTEMS REVIEWS PLUS
We did a little poking around, and our research revealed that most customers are spending at least $199 for the Essential equipment package, plus monthly monitoring costs starting at $39.99. Yes, that's correct: you won't know what your wireless security system is going to cost until you get a quote from a Brinks Home representative. That will help you have an idea before you work with a sales rep. Spend some time browsing the Brinks Home site to see which components make your "must have" list and which would be "nice but not necessary". These can include a flood sensor, smart door lock, smoke/carbon monoxide detectors, and much more. Smart Security Ultimate: Brinks' most advanced package adds an extra door sensor and an outdoor camera.Ĭan integrate over 100 "smart home" pieces of equipmentĭon't see exactly what you had in mind with one of those kits? No problem: your Brinks Home wireless security system can be as bespoke as you like, with the ability to add more than 100 smart home devices.Smart Security Complete: in addition to what you get in the Essential package, this tier adds a Skybell Slim Video Doorbell.That control panel can be used as a smart home hub to control most home automation devices (Z-Wave, Amazon Alexa, Google Home). Smart Security Essential: this introductory kit includes the IQ 2.0 control panel, two wireless door sensors, and a pet-immune wireless motion detector.If you're not entirely sure what you need in a wireless security system, begin by looking at the three ready-made packages Brinks Home offers: Named by Newsweek as a Best-in-State Winner for Customer Service, this company services more than a million clients in North America. Wireless security system can serve as a hub for almost 120 smart devices like Amazon Alexa and Google Homeīrinks Home is a big name in wireless security systems.
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